Find the perfect footwear and accessories for the season and your style.
If we don’t have it in store, we’ll go out of our way to find it for you!
Off on the right foot…
Schuuz had been a shoe store, known as Gould’s in Port Hope, for more than 130 years so we were starting with a loyal customer base. In spite of that, we still had to prove ourselves to those customers. Right from the beginning, we made it a priority to put the customer first.
Our goal is for people to leave with comfortable, well-fitting shoes that they are happy with. We tell our customers that if the shoe doesn’t feel good in the store, it’s not going to feel better when they get home.
Our hope is that once someone shops at Schuuz and has a positive experience, they will come back again and again. We make it a point to get to know our customers by learning their names and shoe preferences. We NEVER try to put pressure on anyone to buy something they aren’t sure about.
Being in a small town, many of our customers are local and there are small things we do to make their shoe shopping experience a positive one. An example of this is our practice of allowing local customers to take shoes home on “approval”. Someone may have an elderly parent that isn’t mobile so it’s much easier to take the shoes to them. In another case, someone is looking to match a dress for a wedding or other special event. In these situations, we allow them to take the shoes home without having to purchase them first and make sure they are the right shoe for the person or occasion. This trust goes a long way to build relationships with our customers.
We also understand that shoes are an investment and finding the right shoe is important. Whenever someone has a need for something that we don’t have in the store, we will go out of our way to try to order it for them. By making sure that our customer comes first, we have had great success with many customers returning each new season.
We strongly believe that in order to succeed, particularly in a small town, we need to build relationships with our customers based on honesty, trust and fairness and that’s what we try to do at Schuuz!
We look forward to meeting you!